Casa by Motivo Home (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you browse our site, create an account, or place an order, we may collect: your name, email address, billing and shipping address, phone number, and order history. Payment details (such as card numbers) are collected and processed directly by our payment provider and are never stored on our servers.

How We Use Your Information

We use your information to process and fulfill orders, communicate with you about your purchase, provide customer support, and, if you opt in, send you marketing emails about new products and promotions. You can unsubscribe from marketing emails at any time using the link in any email we send.

How We Share Your Information

We never sell your personal information. We share information only as needed to operate our store:

  • Payment processing: order and payment details are shared with our payment processor (WooPayments) to securely process your transaction.
  • Shipping: your name and shipping address are shared with our shipping and freight carriers (including FedEx, UPS and USPS) to deliver your order.
  • Email marketing: if you opt in to our newsletter, your email address is shared with our email marketing provider (Mailchimp).
  • Analytics and advertising: we use tools such as Google Analytics, Google Ads, Meta (Facebook/Instagram) and Microsoft Clarity to understand how visitors use our site and to show relevant ads. These tools may use cookies and similar technologies.
  • Accounting: order data is shared with our accounting software for bookkeeping purposes.

We may also disclose information if required by law or to protect our rights, property, or safety, or that of our customers.

Cookies

Our site uses cookies and similar technologies to keep your cart working, remember your preferences, understand how our site is used, and show relevant advertising. You can control or disable cookies through your browser settings, though some parts of our site may not work properly without them.

Data Retention

We retain order and account information for as long as needed to fulfill orders, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us at casa@motivohome.com. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request its deletion. We do not sell personal information.

Children’s Privacy

Our site is not directed at children under 13, and we do not knowingly collect personal information from children.

Security

We use industry-standard measures to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or how we handle your information, contact us at casa@motivohome.com or write to us at 3805 S. Dixie Highway, West Palm Beach, FL 33405.

Last updated: October 2026