Claims must be filed within 48 hours of receiving your item. Customers are responsible for noting any damage or missing items to Casa by Motivo Home. Please do not sign for and accept an item that is damaged or missing (check that you have received everything before signing the delivery paperwork). Take a photo of the damaged box, the interior and exterior packaging, and the damaged item itself, and send them to casa@motivohome.com. One of our customer representatives will get in touch with you. Please keep the original packaging.